A new approach to address issues faced by customers, staff and
Banks alike.
- The Bank branch has emerged as an important delivery channel for customers in spite of newer channels like the ATM, mobile & internet banking .
- Bank branches are experiencing more customer visits for cash withdrawals, deposits, FD, loans, cheque books, Drafts and the simplest of queries.
- Financial Inclusion, Utility bill payments, Bank assurance initiatives have meant more customers crowding bank counters.
- Banks are exploring opportunities to better customer services, expand reach and offer new services
The transaction kiosk which fulfils an unperceived need by
offering bank customers a simple multilingual, navigation process to avail
services like
- Cash Withdrawal/deposits
- Pay telephone bills
- Pay Loan/Card EMIs
- Browse Bank & Personal Information
All of this can now be done without filing paper forms in bank
Branches to interlock staff to perform repetitive manual tasks and waiting for
service deliveries.
Kiosk can also be
customized per branch locations such as:
- College/University extension branches
- Government offices
- Factories/Industrial areas
- Rural branch population for Financial Inclusion etc.
The benefits and future possibilities of kiosk as an alternate
delivery channel are multifold:
- Enhanced customer services and improved staff productivity
- Reduce crowding at counters in bank branches
- Redeploy staff to critical revenue generating functions
- Expand services through Thin Branches with minimal staff
- Target customers attention on screen for promotion and increased sales and increase customer.
useful products............
ReplyDelete